Privacy Policy

This privacy policy describes how Cera Nobre collects, uses, and protects personal data when you use our site or our online platform and services. We are committed to protecting your privacy in accordance with applicable data protection laws, including the General Data Protection Regulation (GDPR) and the Lei Geral de Proteção de Dados (LGPD).

Who We Are

Cera Nobre is a company engaged in candle manufacturing, wax processing, custom candle production, scented candles, decorative candles, bulk candle supply, craft candle production, and wax molding. Our address is 189 Rua Clélia, Galpão, São Paulo, São Paulo, 05042-001, Brazil.

Information We Collect

We may collect personal data that you provide to us directly, such as when you make an inquiry, place an order, register on our site, or communicate with us. This data may include identification information, contact details, and information related to your requests or orders.

We may also collect certain information automatically when you visit our site, including technical information like your IP address, browser type, operating system, and information about your usage of our site, such as pages viewed and links clicked. This is typically collected through cookies and similar tracking technologies.

How We Use Your Information

We use the personal data we collect for various purposes, including:

  • To provide, operate, and maintain our services.
  • To process and fulfill your orders for products and services.
  • To communicate with you, respond to your inquiries, and provide customer support.
  • To send you information, including technical notices, updates, security alerts, and support and administrative messages.
  • To personalize your experience on our site.
  • To monitor and analyze trends, usage, and activities in connection with our services to improve our site and offerings.
  • To detect, prevent, and address technical issues and security risks.
  • To comply with legal obligations and enforce our terms and policies.

Legal Basis for Processing

We process personal data based on several legal grounds:

  • Your consent: Where you have given us explicit consent for specific processing purposes. You have the right to withdraw consent at any time.
  • Performance of a contract: Where processing is necessary for the performance of a contract with you or to take steps at your request before entering into a contract.
  • Legal obligation: Where processing is necessary for compliance with a legal obligation that applies to us.
  • Legitimate interests: Where processing is necessary for the purposes of our legitimate interests or those of a third party, provided that these interests are not overridden by your interests or fundamental rights and freedoms.

Sharing Your Information

We may share your personal data with third parties in limited circumstances, including:

  • Service Providers: We may share data with trusted third-party service providers who perform functions on our behalf, such as payment processing, data analysis, email delivery, hosting services, and customer service. These third parties are contractually bound to protect your data and use it only for the purposes for which it was disclosed.
  • Business Transfers: In connection with or during negotiations of any merger, sale of company assets, financing, or acquisition of all or a portion of our business by another company.
  • Legal Requirements: We may disclose your data if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).
  • With Your Consent: We may share your information with other parties with your explicit consent.

Your Data Protection Rights

Under applicable data protection laws, you have certain rights regarding your personal data. These rights may include:

  • The right to access: You have the right to request copies of your personal data.
  • The right to rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
  • The right to erasure: You have the right to request that we erase your personal data, under certain conditions.
  • The right to restrict processing: You have the right to request that we restrict the processing of your personal data, under certain conditions.
  • The right to object to processing: You have the right to object to our processing of your personal data, under certain conditions.
  • The right to data portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.

To exercise any of these rights, please contact us using the contact information provided below.

Data Security

We implement appropriate technical and organizational measures designed to protect your personal data from unauthorized access, disclosure, alteration, and destruction. However, no internet transmission or electronic storage method is entirely secure, and we cannot guarantee absolute security.

Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes for which we collected it, including for the purposes of satisfying any legal, accounting, or reporting requirements.

Cookies and Tracking Technologies

Our site may use cookies and similar tracking technologies to collect information about your browsing activities. You have the option to accept or refuse cookies through your browser settings.

Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal data from children. If we become aware that a child has provided us with personal data, we will take steps to remove such information and terminate the child's account.

Changes to This Privacy Policy

We may update this privacy policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will post the updated privacy policy on this page. Your continued use of our site or services after any changes constitutes your acceptance of the updated policy.

Contact Us

If you have any questions about this privacy policy or our data practices, or if you wish to exercise your data protection rights, please contact us by mail at:

Cera Nobre
189 Rua Clélia, Galpão,
São Paulo, São Paulo,
05042-001, Brazil